Refund policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

For customers in the European Union, you are entitled to a 14-day cooling-off period during which you may cancel or return your order for any reason without justification.

 

2. Return Conditions

Returned items must be in the same condition as when you received them: unused, with all tags attached, and in the original packaging.

A valid receipt or proof of purchase is required.

Items returned without prior approval will not be accepted.

 

3. How to Start a Return

To request a return, please contact us at:

Email: kuaiquinstrument@163.com

Phone: +86 199 2540 2565

Once your return is approved, we will provide you with a prepaid return shipping label and instructions on how and where to send your package.

All return shipping costs will be covered by us.

Return Address:

Room 303, Building 7, Kangli City, No. 66 Pingji Avenue,

Shanglilang Community, Nan'ao Street,

Longgang District, Shenzhen City, Guangdong Province, China.

 

4. Damaged or Incorrect Items

Please check your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can resolve the issue quickly.

 

5. Exchanges

The fastest way to exchange an item is to return the original product. Once your return is accepted, you may place a new order for the desired item.

 

6. Refunds

Once we receive and inspect your return, we will notify you of approval.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process the refund.

If you have not received your refund within 15 business days after approval, please contact us.