Shipping Policy

We are committed to delivering your orders promptly and efficiently. Below are the details of our shipping process, timelines, and policies:

1. Order Processing Time
Timeline: Orders are processed within 2 business days after payment confirmation.
Delays: Processing may be delayed if:
Payment verification requires additional time.
Products are temporarily out of stock (we will notify you immediately).
2. Shipping Methods & Delivery Timeframes
We offer free standard international shipping to most regions. 
Notes:

Delivery times are estimates and may vary due to customs clearance, weather, or logistics disruptions.
Weekend and holiday deliveries are not guaranteed.
3. Shipping Costs
Free Shipping: All orders qualify for free standard international shipping. No additional fees apply.
4. Tracking Your Order
Tracking Number: You will receive a tracking number via email within 24 hours after your order is shipped.
Tracking Portal: Use the link provided in the email or visit the carrier’s website (e.g., DHL, EMS) to monitor your shipment.
5. Customs & Import Duties
Responsibility: Buyers are responsible for all import duties, taxes, and customs fees.
Declaration: We declare items at their actual value and mark them as "Commercial Samples" or "Gifts" (where applicable) to minimize duties. However, we cannot guarantee exemption from fees.
6. Shipping Address & Modifications
Accuracy: Ensure your shipping address is correct at checkout. We are not liable for delays or losses due to incorrect addresses.
Modifications: Address changes must be requested within 2 hours of placing your order. Contact us immediately at kuaiquinstrument@163.com or +86 199 2540 2565.
7. Lost or Damaged Shipments
Lost Packages: If your tracking shows no updates for over 15 business days, contact us with your order number and tracking details. We will investigate and reship or refund if necessary.
Damaged Items: File a claim with the carrier immediately and notify us within 3 business days. Provide photos and supporting documents for verification.